10X Dental Partners
◆ Case study — Call Center Success

A multi-site full-arch network closed the speed-to-lead gap and recovered 7-figure annualized production from existing media spend.

Centralized intake, after-hours coverage, and reactivation campaigns layered onto unchanged marketing spend.

Practice
Anonymous full-arch network
Location
Multi-state — 4 locations
Vertical
Full-arch implant network
Window
Quarter-over-quarter
● Sample case studyFigures shown are illustrative ranges. Final published version will replace each metric with the cited source export.
N° 01The context

Existing paid media was driving consistent lead volume, but evenings, weekends, and overflow were going to voicemail. Reactivation of older leads was nonexistent.

● Divisions deployed
Call CenterMarketing
N° 02The approach
  1. 01

    Centralized inbound intake across all 4 locations via 10X call center.

  2. 02

    24/7 coverage with sub-60-second SLA on inbound leads.

  3. 03

    Reactivation campaigns against the previous 18 months of unconverted leads.

N° 03Before → After

The numbers.

Metric
Median lead response time
Before
8 min 42 sec
After
47 sec
Δ
−91%
Source
[1] Call platform analytics (pending)
Metric
Lead → booked consult
Before
21%
After
38%
Δ
+17 pts
Source
[2] CRM funnel report (pending)
Metric
Reactivated consults / month
Before
0
After
~62
Δ
New channel
Source
[3] Reactivation campaign report (pending)
Metric
Annualized production from same spend
Before
baseline
After
+$2.1M
Δ
+~38%
Source
[4] PMS production reports (pending)
N° 04Methodology

Comparison is Q1 baseline vs Q3 of engagement with unchanged marketing spend, so production lift is attributable to intake and reactivation — not paid media expansion. Illustrative figures pending client written approval and source exports.

N° 05Citations
  1. [1]
    Median lead response time
    Source: Call platform analytics (pending)
  2. [2]
    Lead → booked consult
    Source: CRM funnel report (pending)
  3. [3]
    Reactivated consults / month
    Source: Reactivation campaign report (pending)
  4. [4]
    Annualized production from same spend
    Source: PMS production reports (pending)

Final published version will hyperlink each citation to an anonymized source file (PMS export, ad platform screenshot, CRM report, or client-attested PDF) with timestamps.

"Same spend, almost double the production. The leak wasn't the ads — it was the phone."
— Director of Marketing — Full-arch network (pending disclosure approval)
N° 06Other case studies
Full Arch Growth
A single-location full-arch center compressed cost per booked consult and lifted same-day close rate.
Read →
Sleep Medicine Growth
A general practice stood up a dental sleep line of business from zero to a recurring revenue stream.
Read →
Recruiting Success
A multi-location group filled long-stalled clinical and executive seats and stood up an always-on hiring pipeline.
Read →
◆ Next step

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